DeepScout General Terms and Conditions

Welcome to DeepScout, operated by Algorama, s.r.o., company incorporated and existing under the laws of Czech Republic ID: 08751218, with its registered office at Nerudova 353/2, Horka-Domky, 674 01 Třebíč, registered in the Commercial Register maintained by the Regional Court in Brno under file no. C 114989, email: info@deepscout.ai (“we” or “DeepScout”), a platform that enables users (“you” or “user”, and together with Deepscout the “parties”) to collect data from e-commerce competitors, including product details, prices, and other relevant information, without any technical setup (“Platform”). These General Terms and Conditions (“Terms”) govern your access to and use of our Platform and services.

Introduction
1. Our Services are designed to provide businesses with seamless access to competitive e-commerce data to support informed decision-making and strategic planning. We aim to simplify data collection processes while ensuring compliance with applicable laws and industry best practices.
2. By using our Services, you acknowledge that you have read, understood, and agreed to these Terms. By accessing or using our Services, you agree to be bound by these Terms.
Services
1. We primarily offer the following services on DeepScout, designed to help you stay competitive by delivering actionable data and strategic insights:

Data Collection: Gathering data from public e-commerce sources, such as product details, pricing information, and product portfolios.
Automated Product Matching: Matching products based on identifiers like EAN, GTIN, images, and product names.
Competitive Analysis Reports: Providing insights for analyzing competitor pricing, products, and portfolios.
Pricing Strategy Recommendations: Offering suggestions for price adjustments and strategies to optimize pricing.
Product Strategy Recommendations: Recommending adjustment to your product portfolio and related strategies.

(collectively, the “Service” or “Services”).

The Platform and the Services are not intended for consumers. They are solely designed for users who are businesses and self-employed individuals. You confirm that you will use the Service as a business, self-employed individual, or on behalf of one, solely for purposes related to your professional activities.
User account and user conduct
1. You must create an account to access our Services.
2. In order to use the Service, you must:

be at least 18 years old and able to enter into contracts;
complete the account registration process, which includes providing your website URL, name, surname, email address, and phone number;
agree to these Terms;
provide true, complete, and up-to-date contact and billing information.
1. By accessing the Service, you confirm that you fulfill all the criteria outlined above and agree not to use the Service in any manner that breaches applicable laws or regulations. Please be aware that your confirmation constitutes a legally binding commitment.
2. Users are not permitted to grant access to the Service to any third party. The Service is intended solely for the use of the registered user, and any unauthorized sharing or transfer of access is strictly prohibited.
3. Users are forbidden from engaging in any form of reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying structure of the Service, in whole or in part.
4. Users must not misuse, share, resell or otherwise exploit any data obtained through the use of the Service for unauthorized purposes. This includes, but is not limited to, using the data for illegal activities, unauthorized redistribution, or any activity that could harm the integrity or security of the Service or its users.
5. DeepScout is not responsible or liable for your conduct on our Platform. If you become aware of any misuse of DeepScout, please report such misuse immediately to us at info@deepscout.ai.

Pricing and Free trial
1. The Pricing Plan, available here (the “Pricing plan”), forms an integral part of these Terms.
2. Trial period: DeepScout offers a free trial period for new users. Upon the expiration of the free trial, the Service will be charged according to the current pricing plan. Users are required to provide payment details before the trial period ends to continue using the Service. The applicable pricing plan will be based on the user’s selected subscription option at the time of registration, and the Service will automatically transition to the paid plan unless the user cancels the subscription before the trial ends.
3. Subscription: We offer monthly and annual subscription plans. Payment is made in advance via credit card or on a proforma invoice. An invoice is issued at the beginning of the following month for each completed month based on actual Service usage. Unless otherwise specified, subscriptions will automatically renew at the end of the subscription period (monthly or annually) unless the user cancels the subscription prior to the renewal date.
4. Credits: Users may pay for the Service using credits, which are purchased in advance and used to gain access to the features of our Service. Credits can be bought and used to access and utilize the Service as per the available features and pricing outlined in the Pricing plan. The credits are valid for 24 months from the date of purchase. Credits are non-refundable and cannot be exchanged for cash or any other form of reimbursement. Once credits are used, they cannot be reinstated or refunded. If the user exhausts their credits, the Service will be suspended (or may be suspended) until additional credits are purchased. The user will be notified of the suspension. If the Service suspension lasts for more than 30 days, we reserve the right to render all historical data associated with the user’s account unavailable. The user acknowledges that such action is permanent.
5. Free credits: DeepScout may, at its sole discretion, grant users free credits based on activity on the Platform, such as manually matching products or participating in other specified tasks. These credits are valid for a limited period of 12 months from the date of issuance. The allocation of free credits is entirely at DeepScout’s discretion, and users have no legal entitlement to receive them.
6. The user acknowledges that the Pricing Plan may be modified in accordance with the procedure outlined in Article 10.4. of these Terms.
Access to the Services, data processing
1. DeepScout reserves the right, at its sole discretion, to refuse data processing or usage of data from any website.
2. The Service may be temporarily unavailable due to necessary maintenance or updates to enhance Service performance and the user experience, which shall not be considered a breach of these Terms. Such maintenance will typically be announced in advance via your user account, if possible. You are required to accept brief periods of Service downtime, which may include limitations or interruptions.
3. DeepScout reserves the right to use data generated by users for the purpose of improving the Service, including training AI models. This data may be utilized to enhance the functionality, efficiency, and overall quality of the Service offered to users. DeepScout may aggregate and analyze such data to refine algorithms, improve user experience, and further develop the Service.
4. The data obtained through the Service is sourced by scraping publicly available information from websites. The user acknowledges and agrees that DeepScout is not responsible for any legal consequences or liabilities resulting from web scraping activities, particularly in jurisdictions where scraping may be restricted or prohibited by law. It is in your sole responsibility that your conduct in relation to the Services complies with relevant laws, including but not limited to copyright, privacy, and data protection laws.
5. By using the Service, the user confirms their understanding that they are solely responsible for selecting and processing websites in accordance with applicable legal requirements. In cases where legal actions are taken by third parties against scraping activities, the user will indemnify and hold DeepScout harmless from any claims, damages, or expenses arising from such actions.
Ownership, proprietary rights
1. The Service is owned and operated by DeepScout. The visual interfaces, graphics, design, compilation, information, computer code, products, software, services, and all other elements of the Service provided by us, excluding any user data (“Content”), are protected by intellectual property and other applicable laws. Except for third-party technology licensed by us, all Content within the Service, including the intellectual property rights therein, are owned by DeepScout or its subsidiaries or affiliates. All trademarks, service marks, and trade names are proprietary to DeepScout or its affiliates and/or third-party licensors.
2. You are granted a non-exclusive, non-transferable license to use DeepScout solely for its intended purpose, as outlined in these Terms. You may not modify, alter, combine, or reproduce any part of DeepScout or its Services, nor may you sublicense or assign any rights. You are allowed to use the DeepScout as provided, but you may not alter or connect the Content to other copyrighted works. The license granted under this Article and these Terms do not transfer any of our intellectual property rights to you. We do not grant you any license other than the one to use DeepScout in its unchanged form.
3. You may choose, or we may invite you, to submit comments or ideas regarding the Service, including suggestions for improvements (“Ideas”). By submitting any Idea, you agree that your submission is unsolicited, gratuitous, and without restriction. You further agree that DeepScout is free to use the Idea without any compensation to you, and/or disclose it on a non-confidential basis. You acknowledge that by accepting your submission, DeepScout does not forfeit any rights to use similar or related ideas previously known to DeepScout, developed by its employees, or obtained from other sources.
Liability and indemnification
1. The data obtained in relation to the use of the Service or provided by the Service is without any guarantee of accuracy, timeliness, or completeness. DeepScout makes no representations or warranties regarding the reliability or accuracy of the data retrieved or generated through the Service. Users should verify the data independently before relying on it for any decision-making processes.
2. DeepScout shall not be held liable for any consequences resulting from decisions made by users based on the data obtained by using the Service (e.g., incorrect pricing decisions, product overpricing, or other actions taken based on the data). Users assume full responsibility for any actions or decisions made based on the data obtained from the Service.
3. Deepscout shall not be responsible for any loss of data uploaded or otherwise stored in connection with the Services. While reasonable efforts are made to preserve the integrity of the data, DeepScout cannot guarantee that data will remain secure or free from loss or corruption.
4. To the fullest extent permitted by applicable law, DeepScout’s liability to you or any third party for any breach of these Terms or any other breach related to the provision of the Services shall be limited to the amount of your current monthly invoice for Services or the amount of your prepaid credits. This limitation applies regardless of the cause of action, whether in contract, or otherwise, and includes any indirect, incidental, special, or consequential damages.
5. Beyond the liability of DeepScout described above in Article 7.4., you agree to defend, indemnify, and hold harmless DeepScout, its affiliates, and their respective employees, contractors, agents, officers, and directors from any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses (including, without limitation, attorneys’ fees) arising out of or related to any claim, suit, action, or proceeding by a third party resulting from or connected to your use of the Service, your breach of these Terms (including any policies referenced within), violation of applicable laws, or any data or content that you receive, upload, process, use, or store through the Service.
Termination
1. Users may terminate their subscription at any time by following the cancellation procedure outlined in their account settings. For monthly subscriptions, the termination will take effect at the end of the current billing cycle. For annual subscriptions, the termination will take effect at the end of the current year. Payments made for monthly or annual subscriptions are non-refundable. The user acknowledges that upon cancellation, they will not receive any refund for the unused portion of the subscription term. If the user terminates their subscription before the end of the subscription period, no refunds will be issued for any unused portion of the subscription.
2. DeepScout reserves the right to terminate your account, delete any content or information you have stored on the Service or obtained though the use of the Services, and/or prohibit you from using or accessing the Service (or any part or feature of the Service) at any time, for any reason or no reason, at its sole discretion, with or without notice. You agree that DeepScout may, in its sole discretion and for any or no reason, terminate any account (or any part thereof) you have with DeepScout. DeepScout reserves the right to discontinue any aspect of the Service at any time.
3. Upon termination of the Service, whether by DeepScout or the user, access to the Service will be revoked immediately. The user will no longer have access to any features or data provided as part of the Service. However, upon termination, DeepScout may retain user data for a limited period, as required by law, or for legitimate business purposes. If the user requests, DeepScout will delete all user data in accordance with its data retention policy, provided that such deletion does not violate legal or contractual obligations.
4. You agree that any termination of your access to the Service or to your account, or portions thereof, may occur without prior notice. Any suspected fraudulent, abusive, or illegal activity that may warrant the termination of your use of the Service may be reported to the relevant law enforcement authorities. These remedies are without prejudice to any other remedies that DeepScout may have under applicable law.
Data protection
1. DeepScout is committed to protecting your personal data and ensuring its processing complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, which, for the avoidance of doubt, applies only to the processing of personal data of natural persons. To clarify, when we refer to “you” in this Article 9., we refer to the natural persons whose personal data we process in connection with the User. We process personal data lawfully, fairly, and transparently, ensuring that your data is collected for specified, legitimate purposes and not further processed in a manner that is incompatible with those purposes.
2. DeepScout processes your personal data to provide, maintain, and improve the Service; manage your user account and subscription; process payments and prevent fraud; communicate with you, including sending service-related notifications, updates, and marketing communications (only with your consent); comply with legal obligations (such as tax and accounting regulations) and resolve disputes; and monitor and analyze the performance of our Services for internal purposes.
3. DeepScout may collect and process the following categories of personal data:

Identification Data: Such as your name, email address, and contact information.
Account Data: Such as login credentials, account settings, and preferences.
Payment Data: Such as billing information, payment history, and transaction records.
Usage Data: Including information about your use of the website, Platform, and Services, such as IP addresses, device information, and browsing behavior.
Communication Data: Any communications you send us via email, support tickets, or through other means.
1. The legal bases for processing your personal data under these Terms are as follows:
Performance of contract: The processing of personal data is necessary for the performance of a contract (e.g., providing the Service, managing subscriptions).
Legitimate interests: The processing is necessary for the legitimate interests pursued by DeepScout, such as improving services, enhancing user experience, and ensuring the security of our systems.
Consent: When we process personal data based on your consent (e.g., for marketing communications), you have the right to withdraw your consent at any time.
Legal obligation: We may process personal data to comply with legal obligations, such as record-keeping and financial reporting.
1. DeepScout may share your personal data with trusted third parties, such as service providers who process data on our behalf (such as payment processors, cloud hosting providers, and user support platforms), and when required by law, regulation, or legal process.
2. DeepScout may transfer your personal data to countries outside the European Economic Area (EEA) for processing. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in compliance with GDPR.
3. Under the GDPR, you have the following rights concerning your personal data:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You have the right to request the restriction of processing your personal data, under specific circumstances.
Right to Data Portability: You have the right to request a copy of your personal data in a commonly used format for transfer to another service provider.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at info@deepscout.ai.

DeepScout implements appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include, among others, encryption, access controls. DeepScout retains personal data for no longer than is necessary for the purposes outlined in these Terms or as required by law. Personal data will be securely deleted or anonymized when it is no longer needed.
1. Users have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, https://www.uoou.cz, posta@uoou.cz.
Final provisions
1. Governing Law: These Terms are governed by the laws of the Czech Republic, excluding its conflict of laws provisions related to international private law.
2. Dispute Resolution and Jurisdiction: We will always strive to resolve any disputes arising between us through an amicable settlement. If a resolution cannot be achieved, disputes will be resolved by the competent courts. It is agreed that any disputes related to the use of the Service will be handled by the competent court in the Czech Republic, based on the DeepScout's place of residence.
3. Survival of Provisions After Termination: The rights and obligations outlined in Articles 6., 7., 8.3., 9. and 10. of these Terms, will remain in effect even after the termination of the contractual relationship governed by these Terms.
4. Amendments to the Terms: The parties agree that these Terms may be unilaterally amended or revoked by DeepScout. DeepScout can make reasonable changes by notifying you via email with a link to the updated document and the effective date. You may opt out of using the Service if you disagree with the changes before they take effect. However, we may make minor changes with little impact on the rights and obligations of the parties without invoking your termination rights, in which case, we will inform you appropriately.
5. Severability and Replacement of Invalid Provisions: If any provision of these Terms, or any other agreements between us is found to be invalid, ineffective, or unenforceable, or if such invalidity or unenforceability occurs due to changes in applicable laws, it will not affect the validity or enforceability of the remaining provisions. In such cases, the parties agree to cooperate and take the necessary legal actions to replace the invalid provision with a new one that maintains the purpose of these Terms or other relevant agreements between us.
6. Legal Succession: The parties declare and agree that the rights and obligations arising from these Terms will transfer to their legal successors in the event of termination or any other legal circumstance resulting in the transfer of rights and obligations.
7. Validity and Effectiveness: These Terms come into force and effect on 14th of January 2025.